Role Description

The last few years have been an exhilarating journey for Elevate. We have expanded globally, opening operations in 4 continents and 8 countries; tripled our product line; tripled our head count; won a hatful of awards; and most importantly, changed the lives of students in some of the world’s most under-resourced areas such as South African townships, and urban centres like Newark, New Jersey and East London by providing engaging and dynamic education programs. And we are just getting going!  

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The Role  

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We are getting ready for the next stage of our journey and are looking for a Customer Success Manager to manage relationships with our B2B clients. The successful candidate will be a key member of our team, ensuring that schools receive the best possible experience with Elevate. Working from our office in inner Sydney, you will be responsible for:

  

• Working with school administrators (Principals, Assistant Principals, Lead Teachers) to establish the objectives of the school's program for the school year;   

• Answering client queries, handling requests and managing program changes;  

• Co-ordinating all seminar bookings in your territory. This includes booking entry, editing, and confirmation of those bookings; 

• Debriefing clients to ensure customer satisfaction;  

• Monitoring client feedback to identify product improvements;  

• Managing client renewals by utilising direct mail, email and phone contact to re-sign contacts for the new school year.  

 

 Skills and Experience  

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• Previous customer service / success experience is valued but not essential; 

• A great people person with the ability to create rapport quickly;    

• Outstanding written and verbal communication skills;

• Be innovative, self-motivating and ambitious;   

• Have exceptional time management and organisational skills   

 

Benefits  

• Continue working with a great team of fun, high-performing individuals;  

• The knowledge that what you do has an impact on the world (actually!);  

• Office in the heart of inner-city Sydney;  

• Involvement within the core strategy team – be more than a cog in the wheel – help set our Australian B2B strategy!  

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If you'd like to apply or learn more, click the button below to get in touch with our Head of People, Dip. 

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What's it like to work as a CSM at Elevate?

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